Support channels
In-platform support
Reach the support team from inside your account — the fastest path, because your context travels with the request.
AI assistant
The in-app assistant answers common questions instantly and points you to the right page or action. Find it in the star button atop your dashboard, or open the full assistant page.
Assistant references
The assistant grounds its answers in this documentation and shows its sources: relevant replies carry a References row underneath — chips linking to the exact docs pages, so you can open the full details behind any answer.
The AI assistant and your data
The assistant is designed for privacy: sensitive data — such as national ID or commercial-registration numbers — is never sent to the AI model. It helps you navigate and act without exposing your private information. See Security & data protection.
Reporting a problem or a violating account
If you hit a bug, a suspicious listing, or an account breaking the rules (for example, pushing you to deal off-platform), report it from within the platform. Include the listing or conversation so the team can act quickly.Response times
The team aims to respond within its published window. Reporting from inside the platform — with the relevant listing or conversation attached — gets you the fastest, best-informed reply.Next step
Security & data protection
How your data is stored and protected.
Policies & FAQ
Platform rules and common questions.