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Mumtalakat enforces a small set of platform-wide policies designed to protect both sellers and buyers, maintain a trustworthy record of every deal, and ensure fair compensation for introductions made through the platform. The FAQ below answers the questions our users ask most often.

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Core Policies

Every user agrees to the following rules when using the platform. Violations may result in message rejection, account suspension, or commission liability.
Sharing phone numbers, email addresses, or WhatsApp links inside platform conversations is forbidden — offending messages are auto-rejected before the other party can see them. This rule protects both parties by keeping the authoritative deal record inside Mumtalakat, where it can be referenced in any dispute.
Any deal closed with a buyer that Mumtalakat introduced still owes commission — even if the transaction is completed off-platform — for up to one year after the agreement ends. Platform conversations serve as the authoritative record of introduction, so attempting to move a deal off-platform does not waive the commission obligation.
Deleting your account locks it immediately and preserves all your data for 30 days, during which you can restore it in full. After the 30-day window closes, your account and all associated data are permanently purged with no possibility of restoration.
A listing automatically expires after 90 days of inactivity. Once expired, it is no longer visible in the marketplace. Republish or update your listing before the 90-day mark to keep it live and discoverable by buyers.

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Frequently Asked Questions

The commission is 10% of the deal value, plus 15% VAT — approximately 11.5% total. It becomes due when the contract is signed and payment is received. If payment is split into installments, commission is triggered on receipt of the first installment.
No. Listing your project is available on the Free plan at no cost. Paid plans unlock additional features such as performance analytics, team collaboration, and access to more simultaneous contracts. See the Plans page for a full comparison.
No. You control your project’s visibility settings from listing visibility settings — including anonymous listing mode and the NDA gate. The buyer’s identity is also revealed progressively as the deal advances, so sensitive information is never exposed prematurely.
Payment is made by bank transfer, directly between the two parties off-platform. The buyer uploads payment proof inside the platform, and the seller confirms receipt. This keeps the financial record authoritative without routing funds through Mumtalakat.
An NDA is optional. Enable it from your listing visibility settings if you want buyers to sign a non-disclosure agreement before they can view sensitive project details. This is recommended for listings involving proprietary financials, trade secrets, or confidential customer data.
The project owner always signs first, followed by the buyer. The platform enforces this order and timestamps each signature to produce a clear, sequential record.

Still need help?

Open in-platform support to chat directly with the Mumtalakat team. We’re here to help with deal questions, policy clarifications, and technical issues.