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Once your listing is live and approved, buyers can submit interest requests and, with your approval, enter into direct negotiation with you. This page walks you through every stage — from the first offer to the final commission — so you know exactly what to expect and what actions are required at each step.

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Receiving Offers

All buyer interest requests are delivered to /project/offers. Each request includes the buyer’s stated reason for interest, budget, and financing method, giving you enough context to make an informed decision before any conversation takes place. You review each request and choose to approve or reject it. Only an approved request opens a private conversation channel with that buyer.
No chat or communication takes place before you explicitly approve an interest request. You remain in full control of who is allowed to contact you about your listing.

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Negotiating and Reaching an Agreement

Approved conversations are managed at /project/conversations, where you and the buyer can exchange messages and refine the terms of the deal. When you accept an offer, its status flips to “Accepted” and two mandatory steps follow:
1

Sign the Commission Pledge

Before a contract can be created, you must sign the commission pledge — a binding confirmation of the 10% commission payable to Mumtalakat upon deal closure. This step is required and cannot be skipped.
2

Buyer Confirms Within 7 Days

After you accept an offer, the buyer has 7 days to confirm it. Once confirmed, a draft contract is automatically created and both parties move into the formal contract stage.

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The Contract’s Five Stages

Every on-platform deal contract follows a structured five-stage workflow to protect both parties and ensure a clean handover.
1

Preparing

Review and finalise the contract data — deal structure, terms, and any special conditions. Both parties can make adjustments at this stage before signatures are collected.
2

Signing

You sign first, then the contract is sent to the buyer for their signature. Both signatures are required to advance to payment.
3

Payment

Share your registered bank account details with the buyer. The buyer makes the transfer off-platform and uploads proof of payment. You review the proof and confirm receipt to unlock the next stage.
4

Handover

Upload the delivery document (e.g., handover certificate or asset transfer confirmation). The buyer reviews the document and confirms receipt to complete the handover.
5

Closed

The deal is officially closed. At this point, the 10% commission (+ 15% VAT) becomes due to Mumtalakat. You can track outstanding and settled commissions at /project/commissions.

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Contract Types and Signing Options

Not every deal follows the same path. Mumtalakat supports multiple contract types to match your specific situation.

Signing Methods

Choose from e-signature (fully digital), manual upload (sign a PDF and upload it — available on the Free plan), or external contract (bring your own agreement).

Contract Tabs

/project/contracts has two tabs: Deal Contracts (on-platform, subject to commission) and External Contracts (your own agreements, no commission charged).

NDA & Direct-Invite Contracts

Contracts linked to an NDA or sent via direct invite skip the Payment and Handover stages — the workflow closes after signatures are collected.

Commission Tracking

View all due and paid commissions in /project/commissions. Each entry is tied to a specific deal contract for full traceability.
If deal terms need to change after a contract is created, you can request a deal reopen. The contract re-enters negotiation and the revised terms take effect only once the buyer agrees — neither party is bound to the changes until mutual confirmation.
Off-platform payments are the seller’s and buyer’s responsibility. Mumtalakat does not hold or transfer funds — always confirm payment receipt in the platform only after verifying the transfer in your bank account.