Receiving Offers
All buyer interest requests are delivered to /project/offers. Each request includes the buyer’s stated reason for interest, budget, and financing method, giving you enough context to make an informed decision before any conversation takes place. You review each request and choose to approve or reject it. Only an approved request opens a private conversation channel with that buyer.No chat or communication takes place before you explicitly approve an interest request. You remain in full control of who is allowed to contact you about your listing.
Negotiating and Reaching an Agreement
Approved conversations are managed at /project/conversations, where you and the buyer can exchange messages and refine the terms of the deal. When you accept an offer, its status flips to “Accepted” and two mandatory steps follow:1
Sign the Commission Pledge
Before a contract can be created, you must sign the commission pledge — a binding confirmation of the commission payable to Mumtalakat upon deal closure. This step is required and cannot be skipped.
2
Buyer Confirms Within 7 Days
After you accept an offer, the buyer has 7 days to confirm it. Once confirmed, a draft contract is automatically created and both parties move into the formal contract stage.
Video Meetings with the Buyer
When negotiation gets serious, you can hold a live video meeting with the buyer inside the platform — scheduled and tracked, with no personal numbers or external links shared.1
Request a meeting
From /project/meetings, request a time with the buyer and propose a slot.
2
Confirmation and reminders
The buyer confirms the slot, and both parties get a reminder before it starts.
3
Meet on-platform
The meeting runs over a Mumtalakat link, so the conversation stays documented and protected like every other step of the deal.
Keeping the meeting on-platform preserves commission protection and the official record — exactly like text conversations.
The Contract’s Five Stages
Every on-platform deal contract follows a structured five-stage workflow to protect both parties and ensure a clean handover.1
Preparing
Review and finalise the contract data — deal structure, terms, and any special conditions. Both parties can make adjustments at this stage before signatures are collected.
2
Signing
You sign first, then the contract is sent to the buyer for their signature. Both signatures are required to advance to payment.
3
Payment
Share your registered bank account details with the buyer. The buyer makes the transfer off-platform and uploads proof of payment. You review the proof and confirm receipt to unlock the next stage.
4
Handover
Upload the delivery document (e.g., handover certificate or asset transfer confirmation). The buyer reviews the document and confirms receipt to complete the handover.
5
Closed
The deal is officially closed. At this point, the commission becomes due to Mumtalakat. You can track outstanding and settled commissions at /project/commissions.
Contract Types and Signing Options
Not every deal follows the same path. Mumtalakat supports multiple contract types to match your specific situation.Signing Methods
Choose from e-signature (fully digital), manual upload (sign a PDF and upload it — available on the Free plan), or external contract (bring your own agreement).
Contract Tabs
/project/contracts has two tabs: Deal Contracts (on-platform, subject to commission) and External Contracts (your own agreements, no commission charged).
NDA & Direct-Invite Contracts
Contracts linked to an NDA or sent via direct invite skip the Payment and Handover stages — the workflow closes after signatures are collected.
Commission Tracking
View all due and paid commissions in /project/commissions. Each entry is tied to a specific deal contract for full traceability.