> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mumtalakat.sa/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Contact on Mumtalakat

> Official support channels, the role of the AI assistant, how to report a problem or a violating account, and expected response times.

When you need help on Mumtalakat, here's where to go and what to expect.

## Support channels

<CardGroup cols={2}>
  <Card title="In-platform support" icon="headset">
    Reach the support team from inside your account — the fastest path, because your context travels with the request.
  </Card>

  <Card title="AI assistant" icon="robot">
    The in-app assistant answers common questions instantly and points you to the right page or action.
  </Card>
</CardGroup>

![The public support page and contact channels](https://db.mumtalakat.sa/storage/v1/object/public/docs-media/docs/public-support.jpg)

## The AI assistant and your data

<Note>
  The assistant is designed for privacy: **sensitive data — such as national ID or commercial-registration numbers — is never sent to the AI model.** It helps you navigate and act without exposing your private information. See [Security & data protection](/en/reference/security-privacy).
</Note>

## Reporting a problem or a violating account

If you hit a bug, a suspicious listing, or an account breaking the rules (for example, pushing you to deal off-platform), report it from within the platform. Include the listing or conversation so the team can act quickly.

## Response times

The team aims to respond within its published window. Reporting from inside the platform — with the relevant listing or conversation attached — gets you the fastest, best-informed reply.

## Next step

<CardGroup cols={2}>
  <Card title="Security & data protection" icon="lock" href="/en/reference/security-privacy">
    How your data is stored and protected.
  </Card>

  <Card title="Policies & FAQ" icon="circle-question" href="/en/concepts/policies-faq">
    Platform rules and common questions.
  </Card>
</CardGroup>