> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mumtalakat.sa/llms.txt
> Use this file to discover all available pages before exploring further.

# Mumtalakat Platform Policies and Common Questions Answered

> Key platform rules every seller and buyer must know — covering contact policy, anti-circumvention, account deletion, listing expiry, and commission details.

Mumtalakat enforces a small set of platform-wide policies designed to protect both sellers and buyers, maintain a trustworthy record of every deal, and ensure fair compensation for introductions made through the platform. The FAQ below answers the questions our users ask most often.

## Core Policies

Every user agrees to the following rules when using the platform. Violations may result in message rejection, account suspension, or commission liability.

<AccordionGroup>
  <Accordion title="On-platform contact only" icon="comment-slash">
    Sharing phone numbers, email addresses, or WhatsApp links inside platform conversations is **forbidden** — offending messages are **auto-rejected** before the other party can see them. This rule protects both parties by keeping the authoritative deal record inside Mumtalakat, where it can be referenced in any dispute.
  </Accordion>

  <Accordion title="Anti-circumvention" icon="ban">
    Any deal closed with a buyer that Mumtalakat introduced **still owes commission** — even if the transaction is completed off-platform — for up to **one year after the agreement ends**. Platform conversations serve as the authoritative record of introduction, so attempting to move a deal off-platform does not waive the commission obligation.
  </Accordion>

  <Accordion title="Account deletion is recoverable" icon="trash-can-arrow-up">
    Deleting your account **locks** it immediately and preserves all your data for **30 days**, during which you can restore it in full. After the 30-day window closes, your account and all associated data are permanently purged with no possibility of restoration.
  </Accordion>

  <Accordion title="Listing expiry" icon="clock">
    A listing automatically expires after **90 days** of inactivity. Once expired, it is no longer visible in the marketplace. Republish or update your listing before the 90-day mark to keep it live and discoverable by buyers.
  </Accordion>
</AccordionGroup>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How much is the commission and when is it due?">
    The commission is **10% of the deal value**, plus **15% VAT** — approximately **11.5% total**. It becomes due when the contract is signed and payment is received. If payment is split into installments, commission is triggered on receipt of the **first installment**.
  </Accordion>

  <Accordion title="Do I pay to appear in the marketplace?">
    No. Listing your project is available on the **Free plan** at no cost. Paid plans unlock additional features such as performance analytics, team collaboration, and access to more simultaneous contracts. See the [Plans](/en/start/plans) page for a full comparison.
  </Accordion>

  <Accordion title="Can everyone see my sensitive data?">
    No. You control your project's visibility settings from [listing visibility settings](https://app.mumtalakat.sa/project/manage#visibility) — including anonymous listing mode and the NDA gate. The buyer's identity is also revealed **progressively** as the deal advances, so sensitive information is never exposed prematurely.
  </Accordion>

  <Accordion title="How is payment made?">
    Payment is made by **bank transfer**, directly between the two parties off-platform. The buyer uploads payment proof inside the platform, and the seller confirms receipt. This keeps the financial record authoritative without routing funds through Mumtalakat.
  </Accordion>

  <Accordion title="Do I need an NDA?">
    An NDA is **optional**. Enable it from your [listing visibility settings](https://app.mumtalakat.sa/project/manage#visibility) if you want buyers to sign a non-disclosure agreement before they can view sensitive project details. This is recommended for listings involving proprietary financials, trade secrets, or confidential customer data.
  </Accordion>

  <Accordion title="Who signs the contract first?">
    The **project owner always signs first**, followed by the buyer. The platform enforces this order and timestamps each signature to produce a clear, sequential record.
  </Accordion>
</AccordionGroup>

<Card title="Still need help?" icon="headset" href="https://app.mumtalakat.sa/project/support">
  Open in-platform support to chat directly with the Mumtalakat team. We're here to help with deal questions, policy clarifications, and technical issues.
</Card>